How do I check the status of my order?
How do I use my promo coupon code?
How do I enter a promotion code?
Is there a minimum I must order? If so, what is that amount?
How do I cancel my order?
Can I change my order to a different color or size?
Do you have a reorder list? Can I be placed on a reorder list?
Do you take orders and/or credit card information over the phone?
How do I use the "Wish List" feature?

How do I check the status of my order?Back To Top
Customers with an account can log into YOUR ACCOUNT.
How do I enter a promotion code?Back To Top

Once you are ready to purchase your items, go to your Shopping Cart. Select your checkout method. You will see a few Sign In options. If you don't have an account with us select "GUEST CHECKOUT" (Though by all means REGISTER if you love us) or you can checkout with PayPal. Next, you'll be asked to enter your billing information. At the bottom of this first step is the Promo Code box. Enter your promo code and proceed with the rest of checkout.
Is there a minimum I must order? If so, what is that amount?Back To Top
The minimum is...1 item.
How do I cancel my order?Back To Top
Please contact us at
so we can help you out.
Can I change my order to a different color or size?Back To Top
As long as we haven't shipped out the order, you can contact us at
to make changes to your order.
Do you have a reorder list? Can I be placed on a reorder list?Back To Top
Sorry, we currently do not have a reorder list. Although you can now Facebook "Like" any item.
If you do we will do our best to bring the item back.
Do you take orders and/or credit card information over the phone?Back To Top
Sorry, we cannot take orders and/or credit card information over the phone. If you wish to place an order please do so through our site. Thank you.
How do I use the "Wish List" feature?Back To Top

First you must REGISTER or SIGN IN. Next to the item's "Add" button is the "Wish" button. Pressing "Wish" will add the item to your WISH LIST.
You can view your Wish List at any time (after you have REGISTERED and/or SIGNED IN) by pressing the "Wish List" button at the top of any page or pressing "" next to any item you have added to your Wish List.
"" If this icon is next to an item's name it indicates it is in your Wish List.

The "Reserve" button can be clicked on to notify others that the item is already being purchased. As to prevent people sending duplicates. If the buyer decides not to buy the item they can click "Unreserve".
You can also share your WISH LIST with your friends by pressing the, "Share Wish List" button.

REMINDER: Please note that the Wish List DOES NOT actually "reserve" and hold any item in our inventory. It is to be used more as a bookmark of items you would love to have.

What is your International exchange and return policy?
What else falls under the "All Sales are Final" policy?
What is your US return and exchange policy?
If I receive a damaged item on my order, can I return the item(s) and get a FULL refund?
What is your address?
How long does it take for the replacement to be shipped?
How long does it take to process refunds or exchanges?
When will my credit appear on my account?

What is your International exchange and return policy?Back To Top
ALL INTERNATIONAL SALES ARE FINAL. We do not accept international exchanges or returns.
What else falls under the "All Sales are Final" policy?Back To Top
ALL SALES ARE FINAL Categories: Costumes, Lingerie, Prom Dresses, Formal Dresses.
What is your US return and exchange policy?Back To Top

Your satisfaction is important to us. If you are not COMPLETELY SATISFIED with your order, return your purchase within 30 days of the original shipping date for a refund, store credit, or exchange (exchanges permitted only if due to DWDShoes error).
- Item (the actual shoes, clothing, etc) must be in the original condition you received it in.
- Box must be unmarked and untaped (this means the shoe box, NOT the packaging/wrapping).
- RMA ticket is included in your order. Contact us at RMA[at]DWDShoes.com for additional question.
- Our Address:
  Discount Womens Dress Shoes
  2105 Central Ave
  South El Monte, CA 91733

If I receive a damage item on my order, can I return the item / all the items and get FULL refund?Back To Top
We inspect all items before shipping. But if we do miss anything, let us know and we'll do everything we can to make sure you're 100% satisfied with the transaction.
How long does it take for the replacement to be shipped?Back To Top
Just like the rest of our shipping, very soon...very fast!
How long does it take to process refunds or exchanges?Back To Top
Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.
When will my credit appear on my account?Back To Top
Once the return or exchange is processed, we refund right away. If you paid by Paypal, you can use the unique transaction ID to see the transaction right away. Credit customers will need to wait a few days before it post on your credit card account.

Are the listed currency ( price ) in US Dollars?
Do you take other kinds of payment methods besides credit card?
Do you accept money orders or personal checks?
Do you offer wholesale discount? If so, how do I register? How much discount can you give me?
Can I wait a few days and pay later?
How do I save money with combined shipping?

Are the listed currency ( price ) in US Dollars?Back To Top
Yes. Our currency ( price ) are in US ( American ) Dollars.
How do I use my promo coupon code?Back To Top
When you checkout, you'll see a promo code box. Use your code to save even more money. Don't have a code, make sure you sign up for our E-Coupon. Just look up on this page and you'll see where you can enter your email address.
Do you take other kinds of payment methods besides credit card?Back To Top
We currently accept only paypal, google checkout and credit cards.
Do you accept money orders or personal checks?Back To Top
Sorry, we do not accept money orders or personal checks.
Do you offer wholesale discount? If so, how do I register? How much discount can you give me?Back To Top
Minimum whole sale order is a manufacturer box of usually 12 or 18 pairs without substitution. Contact us at
for more info.
Can I wait a few days and pay later?Back To Top
Unfortunately, abandoned carts are reset once you close your browser.
How do I save money with combined shipping?Back To Top
All US multiple purchases totaling over $100.00 are shipped FREE!

How fast do you ship?
Has my item been shipped? What is the tracking info?
When can I expect my order to arrive? How long does shipping take?
Do you ship internationally?
How much is shipping to my country?
Can you adjust my shipping amount AFTER I have paid for my order?
Do I qualify for free shipping?
Do you accept local pick up?
Do you ship to HI, AK, PR?
Do you ship to an APO, FPO, AA, or AF address?
How much is express next day shipping?

ATTENTION all customers:

Your order will be shipped during the next business day following payment.
All U.S. PO boxes are shipped via USPS. We do not ship to international PO boxes.

ATTENTION International customers:

Discount Womens Dress Shoes ships your package DDU, duties and taxes unpaid, and does not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country's custom policies please contact your local customs office.
USPS's local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.

How fast do you ship?Back To Top
We try our best to inspect and ship everything within 24 hours. In the rare case your item didn't pass the inspection we'll contact you right away and wait for your instructions.
Has my item been shipped? What is the tracking info?Back To Top
If you don't receive any email from us after 48 hours, check your trash or spam box. You should have received the shipped or our QC email. It not, let us know at support[at]DiscountWomensDressShoes.com.
When can I expect my order to arrive? How long does shipping take?Back To Top
We always prepare your package for carrier pickup within 1 business day! Unfortunately, the speed of delivery depends on external factors out of our control. The distance you live from our warehouse in California plays a large role in transit times, as well as the fact that USPS and UPS do not work during weekends. =(
Generally, USPS takes 5-8 BUSINESS DAYS to the East Coast, 7-14 BUSINESS DAYS to HI, AK, PR, APO, FPO, and ~10-15 BUSINESS DAYS to other countries and provinces. Additionally, you can track your package on USPS.com with the tracking number previously provided to you, or contact them directly at (800) ASK-USPS. Note: International First Class Mail though a tracking number may be given. Due to its lower cost to the customer it however does not contain detailed tracking information.
Do you ship internationally?Back To Top
Yes, we do.

How much is shipping to my country?Back To Top

If you do not live in the USA or Canada, your rate falls under international shipping.

Shipping Information
Continental U.S.	First Item	Additional Items	Delivery Time
Fashion Jewelry USPS, UPS, & FedEx	$5.99	FREE	2 - 8 business days
Apparel USPS, UPS, & FedEx	$7.99	FREE	2 - 8 business days
Shoes & Handbags USPS, UPS, & FedEx	$9.99	FREE	2 - 8 business days
Boots USPS, UPS, & FedEx	$11.99	FREE	2 - 8 business days
HI, AK, PR, APO, FPO	First Item	Additional Items	Delivery Time
Fashion Jewelry USPS, UPS, & FedEx	$5.99	FREE	4 - 12 business days
Apparel USPS, UPS, & FedEx	$7.99	FREE	4 - 12 business days
Shoes & Handbags USPS, UPS, & FedEx	$9.99	FREE	4 - 12 business days
Boots USPS, UPS, & FedEx	$11.99	FREE	4 - 12 business days
Canada	First Item	Additional Items	Delivery Time
Fashion Jewelry USPS, UPS, & FedEx	$5.99	$5.99	3 - 9 business days
Apparel USPS, UPS, & FedEx	$11.99	$11.99	3 - 9 business days
Shoes & Handbags USPS, UPS, & FedEx	$17.99	$17.99	3 - 9 business days
Boots USPS, UPS, & FedEx	$23.99	$23.99	3 - 9 business days
International	First Item	Additional Items	Delivery Time
Fashion Jewelry USPS, UPS, & FedEx	$8.99	$8.99	5 - 15 business days
Apparel USPS, UPS, & FedEx	$17.99	$17.99	5 - 15 business days
Shoes & Handbags USPS, UPS, & FedEx	$26.99	$26.99	5 - 15 business days
Boots USPS, UPS, & FedEx	$35.99	$35.99	5 - 15 business days

Can you adjust my shipping amount AFTER I have paid for my order?Back To Top
We will try our best, but in an effort to ship out everything ASAP, we will rarely be able to adjust the shipping amount AFTER your payment has been processed. Once your payment has been received, we pick, pack, and ship your order immediately.
Do I qualify for free shipping?Back To Top
All US multiple purchases totaling over $100.00 are shipped FREE!
Do you accept local pick up?Back To Top
No, we currently do not have a retail location.
Do you ship to HI, AK, PR?Back To Top
Yes, we do.
Do you ship to an APO, FPO, AA, or AF address?Back To Top
Yes, we do.
How much is express next day shipping?Back To Top
For express shipping we use UPS 2nd Day Air, and only applies to domestic USA orders.
The cost is a flat $50 for up to 4 items.
If this service is requested, you must send an e-mail to us at support[at]DiscountWomensDressShoes.com for an adjusted invoice BEFORE submitting payment.

Is this item brand new?
What happens if an item does not pass its quality inspection?
What are they made of? What kind of material?
Can you measure my shoes or boots for me?
Do you have this shoe or boot available in this size or color?
Are these boots lined?
Why does the actual item look different from your website?
Wholesale Shoes size chart.
Disclaimer

Are the items brand new?Back To Top
Yes, all of our items (shoes, handbags, apparels, fashion accessories...) are brand new unless otherwise noted in the product detail page. In fact we do random quality inspections before we ship the item out to you.
What happens if a item does not pass its quality inspection?Back To Top
If the item does not pass its inspection, you will receive an email notice and the item will be removed from your order. Please note that you will receive a refund for these items immediately. You will only be charged for items that will be shipped.
What are they made of? What kind of material?Back To Top
All material information is in the product detail page of your selected shoe, handbag, dress.....
Can you measure my shoes or boots for me?Back To Top
The measurements are in the item description and sizing chart as well as the Shoe Size page HERE. Our shoes generally run true to size, and our boots generally run slightly on the large side (select the smaller if you are in between sizes).
Do you have this shoe or boot available in this size or color?Back To Top
Our entire inventory is posted in our store. You can click on your size number with the side navigation to see what is currently available. If it is not there, then we are unfortunately out of stock at the moment. Please check again at a later time, as we update our inventory daily.
Are these boots lined?Back To Top
Please contact us
with the "Brand/Color/Style" of the boots you are interested in.
Why does the actual item look different from your website?Back To Top
Our model uses the actual accessories, shoes, dress during our photo shoot. So the item is, for the most part, a very accurate depiction of the actual product. However, various factors such as lighting and monitor setting can cause the colors of the picture to be slightly different than the actual product. Since the actual color you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Wholesale Shoes size chart.Back To Top

Inaccuracy Disclaimer:
From time to time, there may be information on DiscountWomensDressShoes.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, omissions and to change or update information at any time without prior notice (including after you have submitted your order).

Where are you located?
What is your address?
Do you have a store so I can try the shoes or boots on?
What are your business hours?
Are you linked to any social sites?

Contact Info:

Email: support[at]DiscountWomensDressShoes.com

Where are you located?Back To Top
We are based in Southern California.
What is your address?Back To Top
Our address is:
Discount Womens Dress Shoes
2105 Central Ave
South El Monte, CA 91733
Do you have a store so I can try the shoes or boots on?Back To Top
No, we currently do not have a retail location.
What are your business hours?Back To Top
Monday through Friday, 10AM - 5PM PST
Are you linked to any social sites?Back To Top
Of course. You can find us at the following:
FACEBOOK
TWITTER
GOOGLE+
YOUTUBE
PINTEREST